In Japan, the first beverage vending machine appeared in the middle of the Meiji Era (1868-1912), and today there are 2.25 million of them installed nationwide. In recent years, the business of providing goods and services unmanned has been attracting attention because of factors such as the growing need for non-contact and non-face-to-face due to the COVID-19 and the chronic shortage of workers.
It has become popular as a labor force that can replace people due to the labor shortage and rising labor costs caused by the frequent economic booms that followed the end of World War II. The challenges we face – population decline, improving the working environment, increasing productivity and new lifestyles born of the Corona disaster. To address these issues, we are developing IoT platform services for unmanned service machines.
We provide next-generation solutions that realize the DX of unmanned service machines through the power of IoT and interactive communication with customers: Loyalty Programs to attract new customers and keep existing customers connected, Cashless Payment for customer convenience, and Smartphone Apps that provide innovative and transformative user experiences.
① SmartBeacon® are installed in existing vending machines
② The vending machine communicates with our app
③ Data is stored in the cloud
④ A route is planned based on the collected date(Jihanki AI®)
⑤ Deliveries are made according to the suggested route
⑥ Drinks are replenished while checking the picking list on a smartphone
SERVICE
TenTen Loyalty
Solution
Simply through the installation of one of our dedicated TenTen Smartbeacon® devices, an existing vending machine or other payment machine can be transformed into an interactive purchasing system.
When connected to an application on a consumer’s smartphone, we can get hitherto unknown information to aid market analysis: What kind of person makes what purchases, and when? What was the weather and temperature on that day?
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Loyalty Program
Simply through the installation of one of our dedicated TenTen Smartbeacon® devices, an existing vending machine or other payment machine can be transformed into an interactive purchasing system.
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Payment System
Our technology enables consumers to use a prepayment purchasing service on their application, without the installation of an expensive card reader system. Application-based payment with no need for physical money results in dramatically more convenient vending machine purchases.
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Analytics / Marketing
The technology enables real time analysis of user trends, allowing effective and up-to-date promotional strategies.
Jihanki AI®
TenTen’s Jihanki AI® (operation management system) brings vending machines online and streamlines their management and maintenance.
Operators can efficiently plan required maintenance and replenishment based on the data transmitted in real time from our SmartBeacons®.
Furthermore, by using our visual management console, operators carrying out maintenance can make the appropriate, informed decisions on the spot.
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Data Management
Detailed information on the sales, technical problems and so forth for each vending machine is collected in real-time, eliminating wasted operation time.
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Route Management
By utilizing the easy-to-understand management console, the most efficient timing for stock replenishment, money collection and so on can be quickly identified based on the collected data.
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Remote Maintenance
When a problem occurs, the management console can be used for remote investigation of the causes, or to send commands to the vending machine at a distance.